The Salesforce Service Cloud enhances an organization’s service operations with in-app live agent support, knowledge centers, self-service communities, and social media. Salesforce engineered Service Cloud as a complete solution for businesses that want to improve their customer service efficacy and increase their chances of successful case resolution. After all, appeasing customers to their liking is the driving force behind any successful business.Īs companies quickly pivoted during the last year to serve their customers in new all-digital ways, they turned to technology designed to streamline the process of generating customer satisfaction. Not to mention, constantly advancing technology (and unprecedented pandemics) make it essential to cater to customer’s needs via digital channels. Driven by its commitment to its customers, the ingenuity of its employees and the safety and quality of its products and solutions, with Leviton, the FUTURE IS ON.Customer needs and expectations are always evolving. From electrical, to lighting, to data networks, and energy management, Leviton develops thoughtful solutions that help make its customers’ lives easier, safer, more efficient and more productive. Learn more at About Leviton Every day, Leviton is engineering possibilities that make the future happen, meeting the needs of today’s residential, commercial, and industrial customers globally. Leviton’s award-winning load centers, lighting controls and wiring devices help electrical industry professionals and homeowners create smart and safe living environments that deliver energy savings, convenience, and reliability. ![]() To learn more about Leviton support services, visit the new Product Support Center at /support.Ībout Leviton Residential Leviton residential products are the brand most preferred by builders and electrical contractors. Leviton customer support offers a wide range of resources including on-demand step-by-step installation and product programming videos, instruction sheets, knowledge base articles, FAQ’s and more to provide customer assistance where and when it is needed. “This is particularly helpful in new home construction where newer, less familiar products may be installed and when new homeowners may have questions regarding the use and functionality of their new electrical devices.” “In addition to our 24/7 online Support Center, mobile app and Live support options, the Salesforce Visual Remote Assistant offers unique visual support leading to a better customer experience for the builder, contractor and end-user community,” said Greg Rhoades, director of marketing, smart and new technology products, Leviton. For privacy and security, the link is a one-time use code which expires following the completion of the support session. When visual assistance is needed, customers are sent a text message or email to their smart device containing a secure link that will directly connect them to a member of the Leviton Technical Service team. The Salesforce Visual Remote Assistant does not require users to download an app. Once the job is successfully completed, the technical service representative can view the results and confirm that the issue has been resolved. By visually observing the issue, the service representative is able to immediately understand the customer’s problem and expedite a solution by walking the customer through the answer to their question. The Salesforce Visual Remote Assistant operates as a simple visual connection between the remote Leviton Technical Service Representative and the customer. ![]() Business Highlights: Musk and Twitter, job vacancies
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